How Farida Studio Found the Perfect Combination of Software & Support

When Farida Lynch set out to find the right business management med spa software for her skincare studio, she had one clear standard: it had to be simple.

“We wanted to have something that looked nice and wasn’t confusing—something simple for everybody to understand,” says Lynch, Founder and Lead Skin Therapist at Farida Studio. “We went with Meevo after looking at so many other booking engines.”

It turned out her guests noticed immediately.

“I cannot stress it enough how many of my guests will come and say, ‘Your booking engine is very easy to book with!'” Lynch recalls. “As a business owner, I want to make it as easy as possible for my guests. We needed to stick with Meevo.”

Built for the People Running the Business

For Gabriella Aversano, a full-time esthetician and full-time student, Meevo quickly became essential to keeping her days on track.

“It’s pretty hard for me to manage my schedule,” she says, “but Meevo makes it very easy for me to just wake up, check my schedule, see what’s going on, and get ready to start the day.” When appointments are back-to-back, real-time alerts give her the heads-up she needs. “I just glance at it quickly and I can know someone’s coming in the next 15 minutes and I can prepare myself.”

At the front desk, Angela Arteaga, Front Desk Manager, relies on Meevo to keep operations moving. “Meevo just makes the operations of the front desk a lot easier,” she says. “Booking, moving people around, copying appointments forward—and it helps keep track of guest profiles, any allergies, and anything we should be aware of in their notes.”

She also leans on Meevo’s reporting tools regularly. “I know that Meevo will always have a report for something,” Arteaga says. “Right now, we actually have a competition happening to see who can book the most head spas—and that’s actually really trackable through Meevo’s Appointment Report.”

A Better Experience at Every Touchpoint

From pre-treatment intake to checkout, Meevo shapes the guest experience at Farida Studio from start to finish.

Aversano uses Docs & Forms to review client information before every appointment. “It gives me a rundown of what that person is looking for before I go into treatment, so I can easily see if they have any issues,” she explains. “Every new client gets a pre-treatment form. It gives me, as an esthetician, an idea of what I’m going to walk into once I put them into the room.”

Checkout is just as smooth. With MeevoPay, the team has streamlined the payment process without sacrificing the studio’s aesthetic. “We can just place the MeevoPay terminal in front of them and they can tap their card,” says Aversano. “It’s a convenient size, so it doesn’t mess with our front desk aesthetic, and then we can just put it away.”

For Lynch, MeevoPay has also meant real savings. “I know it’s less expensive than what we were doing before,” she says. “We can do gift cards and we don’t have to pay as much for it. We save money. And when you have MeevoPay, you get your funds the very next day.”

Support That Sets Meevo Apart

Ask anyone at Farida Studio what makes Meevo stand out, and the answer goes beyond features.

“What I love about Meevo is the customer service,” says Lynch. “They will answer immediately. They will help you. I’ve been impressed. I call them weekends—anytime—they always help.”

Arteaga agrees, noting that even onboarding new staff has been straightforward. “I actually trained the receptionist through Meevo Academy for the front desk. It was a great starting point.”

Aversano, who has used other platforms, puts it plainly: “I find that Meevo is probably the easiest and most helpful system I’ve worked with. Within a week, I was perfectly capable of doing it on my own.”

Lynch’s recommendation is just as direct: “I have personally looked into many of them, and I feel like what Meevo offers is amazing. Sometimes, [other] med spa software is great, but you don’t get good customer service. With Meevo, we have that perfect combination of both.”

Her description of the platform? “Simple, clean, and easy. It’s beautiful.”

A Better Salon & Spa System

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