Online Booking That Keeps Guests Booking Featuring Nick Hahn, Chief Product Officer | EP 2
October 30, 2026
Online booking is often a new guest’s first experience with your business, and one moment of friction can cost you the appointment.
In this episode of Meevo Unfiltered, MSI CEO, Connie Certusi, sits down with Chief Product Officer, Nick Hahn, to unpack Meevo’s brand-new online booking. Nick’s team took Online Booking’s areas for improvement head-on and rebuilt it around the exact points where guests were dropping off, then spent a year fine-tuning it.
The results? Across more than 1,000 early-adopter locations, guests are booking up to 45% more services, especially strong for spas, thanks to easier add-ons.
Tune in to learn how to:
- Keep guests moving all the way to a booked appointment, with a flow rebuilt around where they used to drop off
- Get more services booked per appointment with quick checkbox add-ons
- Speed up confirmations with a texted passcode instead of a password or login
- Tailor first visits by requiring a consultation or introductory session for the services you choose
- Make return visits easier, with past services and providers ready to rebook in a few taps
- Switch without losing a thing, since every feature from the previous experience carries over
- See exactly what guests will see before you go live
Listen on:
