1. What is MeevoPay Shield?
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An intelligent fraud prevention layer built directly into MeevoPay, so it monitors every transaction processed. It watches for suspicious activity and blocks it automatically, in the background, so you don't have to think about it.
2. Is MeevoPay Shield included with my MeevoPay subscription?
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Yes! It is included and there is nothing to activate.
3. Do I need to set anything up?
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No. MeevoPay Shield is enabled by default for every eligible MeevoPay merchant. It starts protecting your business right away, with no setup or configuration required from you or your staff.
4. Will MeevoPay Shield affect my approval rates?
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Shield is built to catch fraud without getting in the way of your real clients. In rare instances, a high-risk transaction might prompt a customer to retry or use an alternate payment method. That's intentional, and it means Shield caught something worth double-checking. Our fraud models are continuously monitored and refined to keep declines rare and protection strong.
5. What types of fraud does MeevoPay Shield protect against?
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MeevoPay Shield is designed to protect against common e-commerce fraud threats, including unauthorized card use, card testing, bot attacks, account takeover, and e-gift card fraud. It evaluates hundreds of signals per transaction to detect and block suspicious activity before it becomes a chargeback.
6. How does Shield know who to trust?
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Rather than evaluating a transaction in isolation, MeevoPay Shield builds a picture of each shopper using a combination of behavioral signals (Shopper DNA Analysis) including purchasing history, device and browser characteristics, transaction velocity, geographic consistency, and known fraud indicators. This helps the system recognize trusted customers and flag activity that doesn't match expected patterns.
7. What happens when fraud is detected?
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When MeevoPay Shield identifies a high-risk transaction, it can block the transaction before it's even processed. If fraud is later confirmed through a chargeback or fraud notification, Shield automatically adds associated identifiers—such as the payment card, email address, or device—to a risk list that helps prevent repeat attempts.
8. Is MeevoPay Shield available to all Meevo customers?
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It's available only to MeevoPay merchants processing online transactions in the United States and Canada.