The Alternative to EMR Software for Med Spas Like Interlocks

When Ginny Eramo opened Interlocks Salon years ago, she was building more than a business—she was building a legacy. Nearly four decades later, that legacy includes a med spa that has grown 22% year over year, a thriving membership program, and a software platform that finally keeps pace with all of it. 

Getting here wasn’t without its pivots. As medical esthetics began reshaping the industry, Ginny made the call to go all in. But with that pivot came a new reality: The EMR software tools built for traditional medical practices weren’t built for the way med spas operate. What they needed was something different. 

Why Med Spas Should Think Beyond EMR 

Med spas don’t always think to look beyond EMR platforms, but Ginny did. 

“I think most med spas are using programs that have been traditional in medical practices, and it’s a very different animal. Med spa businesses should think about Meevo, because a lot of these EMR software platforms that are utilized by med spas are very limiting. They’re HIPAA compliant — but Meevo is too — and you can do so much more with the data in Meevo.” 

— Ginny Eramo, Med Spa Managing Director at Interlocks Med Spa 

After years of working around the limitations of previous systems—too many clicks, not enough reporting, no confidence in launching memberships—Interlocks was ready for a change. 

“Previous software had pain points like taking too many clicks to execute something, and reports were very limited, especially on client retention. That was a big issue — you need that data.” 

— Ginny Eramo, Med Spa Managing Director at Interlocks Med Spa 

The Easiest Switch, The Easiest Yes 

For a team that had been through a painful platform transition before, the idea of switching again was enough to put everyone on edge. 

“I think the surprise was the ease of implementing it, because the staff was terrified, because we had gone down this path before and it was a disaster. They were shocked at how seamless it was to onboard. It’s very user-friendly.” 

— Ginny Eramo, Med Spa Managing Director at Interlocks Med Spa 

That experience carried through to every member of the team. For Amira Eid, Interlocks’ assistant manager and content creator, the onboarding process set a new bar. 

“The process of learning Meevo was probably the easiest I’ve ever experienced with any other platform. Honestly, the Onboarding Academy was genius, and it was so easy to navigate everything that I needed to learn. I really liked how it was so visual. I was able to look at everything, click through all the things that I needed to, read the descriptions, and do it myself.” 

— Amira Eid, Assistant Manager & Content Creator at Interlocks Med Spa 

Data That Drives the Business Forward 

Ginny runs the med spa with data at the center of every decision. Meevo makes that possible. 

“I’m looking at a lot of data, and Meevo is so strong with reports that I can pull any data I need.” 

— Ginny Eramo, Med Spa Managing Director at Interlocks Med Spa 

“Surprisingly, some of the other programs out there just don’t give you the data that you need. You can’t run a business forecast without the right data.” 

— Ginny Eramo, Med Spa Managing Director at Interlocks Med Spa 

That sentiment extends to Maria Coletti, Interlocks’ nurse practitioner and clinical director, who relies on Meevo’s reporting to evaluate provider and service performance. 

“Meevo differs from other med spa software that I’ve used in the past because of their reporting system. The analytics that we can pull for different providers and different services is top-tier compared to anything else we’ve ever used.” 

— Maria Coletti, Nurse Practitioner & Clinical Director at Interlocks Med Spa 

Memberships That Finally Made Sense to Launch 

For years, Ginny had wanted to offer memberships, but not without a platform she trusted to manage them. 

“Implementing memberships has helped us see a growth in sales. That’s something I’ve always wanted to do, but I didn’t have a software program that I felt confident in. And once you launch something like that, it’s hard to undo it. It’s been great.” 

— Ginny Eramo, Med Spa Managing Director at Interlocks Med Spa 

Two years into Meevo, she went for it. The results speak for themselves. 

“When you have recurring revenue through memberships, that’s a good stabilizer for business, and it creates client loyalty. That’s how you grow. We launched a few months ago and we already have 100 members.” 

— Ginny Eramo, Med Spa Managing Director at Interlocks Med Spa 

“We launched memberships just months ago, and that has proven to be really beneficial. Meevo manages that beautifully. Our sales have grown by 22% year over year by utilizing Meevo.“ 

— Ginny Eramo, Med Spa Managing Director at Interlocks Med Spa 

Marketing That Reaches the Right Clients 

In a competitive space like medical esthetics, client retention isn’t just a priority; it’s everything. 

“Once you have established clientele, how you communicate with them between those appointments is just as important. So retention is everything, and I think Meevo has really good parameters for tracking retention.” 

— Ginny Eramo, Med Spa Managing Director at Interlocks Med Spa 

Meevo’s marketing integration makes that communication precise and personal. 

“The marketing integration is so strong. That’s a huge factor. We were able to be very specific in our communications with clients for invitations to exclusive, curated events.” 

— Ginny Eramo, Med Spa Managing Director at Interlocks Med Spa 

Compliance Built Into Every Appointment 

For a clinical environment, HIPAA compliance and airtight documentation aren’t optional. Maria oversees that piece of the business, and Meevo makes it easy for her. 

“Meevo makes me feel more confident in my role here, because I always know that there’s a safe, HIPAA-compliant place where all my forms are living. We came from doing paper charting prior, which is very different. Having everything online through Meevo is a lot easier and streamlines the process entirely.” 

— Maria Coletti, Nurse Practitioner & Clinical Director at Interlocks Med Spa 

Med spa forms are attached to client profiles, sent automatically before appointments, and flagged when they need to be refreshed without anyone on the team having to chase them down. 

“The best thing about Meevo for med spas is the forms and the compliance it provides. Because forms get issued out to clients before their appointment, visits always run on time. You can attach certain forms to certain appointments, which makes a huge difference.” 

— Maria Coletti, Nurse Practitioner & Clinical Director at Interlocks Med Spa 

“As Clinical Director, I love that all the general health histories come directly to my inbox and my email. When forms are filled out by the client, I can sign off on them right away.” 

— Maria Coletti, Nurse Practitioner & Clinical Director at Interlocks Med Spa 

A Front Desk That Runs on Confidence 

For Amira, Meevo is the constant behind every client interaction from check-in to checkout and any follow-up thereafter. 

“Everything is accessible. It’s right in front of me. It’s so easy to look up clients, the appointments that they have for the day, what they’re scheduled for. Any appointment notes are right there on the screen.” 

— Amira Eid, Assistant Manager & Content Creator at Interlocks Med Spa 

The Convobar® changed how she navigates the platform entirely. 

“It’s so easy to search in Meevo. The Convobar is a game changer—I don’t have to search through menus like I was before. I can just type ‘schedules,’ I can type ‘appointment,’ I can type ‘reports’ and it just brings me straight there.” 

— Amira Eid, Assistant Manager & Content Creator at Interlocks Med Spa 

“Meevo gives me confidence on a daily basis, because I know that if I’m ever stuck, I can reach out and receive help right away. Then I’m able to give clients 110%, and being able to be confident with it myself makes the business relationship so much better.” 

— Amira Eid, Assistant Manager & Content Creator at Interlocks Med Spa 

Support That Shows Up 

Whether it’s a quick question or a complex one, the Interlocks team knows they won’t be left waiting when it comes to Meevo support. 

“They’re very responsive. They answer the phone. The team is using the MIA virtual assistant and that’s been a game changer.” 

— Ginny Eramo, Med Spa Managing Director at Interlocks Med Spa 

“The Meevo support is always 110%, no matter what. If I have a question, if I have confusion about anything, not only can I ask MIA, the AI assistant, but I can always call Meevo for help, or put in a written request and they respond to me that same day.” 

— Amira Eid, Assistant Manager & Content Creator at Interlocks Med Spa 

Would They Recommend Meevo? 

“It’s a reliable, seamless, user-friendly, and modern platform.” 

— Ginny Eramo, Med Spa Managing Director at Interlocks Med Spa 

“If I could describe Meevo in one word, I would say: Extraordinary. Because everything is just right where you need it to be. I’m always unpacking something new and learning something useful every single day. It’s just extraordinary” 

— Amira Eid, Assistant Manager & Content Creator at Interlocks Med Spa 

“Meevo is extremely intuitive and really easy to use. At the same time, there’s so much you can do with it for your business.” 

— Maria Coletti, Nurse Practitioner & Clinical Director at Interlocks Med Spa 

“Something I’d say to those thinking about using Meevo for their med spa: Just do it, honestly. Sign up and just do it. It’s been such an easy transition. And if I can do it, then anyone can do it.” 

— Amira Eid, Assistant Manager & Content Creator at Interlocks Med Spa 

Want to See What Meevo Can Do for Your Med Spa? 

If you feel like you’ve outgrown your current software or it’s holding you back, it’s time to consider your options. Click the banner below to get your free, personalized Meevo demo so you can see the difference it can make in your day-to-day.